Every print and every copy of the book is something I want you to be genuinely happy with. If anything arrives damaged, incorrect, or not as described, I’ll make it right.
Fine art prints
Each print is made to order specifically for you, so I’m not able to accept returns for a simple change of mind. However, if your print arrives damaged in shipping, is misprinted, or is the wrong size, contact me within 14 days of delivery at [email protected] with a photo of the issue and your order number, and I’ll send a free replacement or issue a full refund.
The book
If your copy of Finding Zoë Through Her Art arrives damaged or defective, contact me within 14 days of delivery and I’ll send a replacement or refund at no cost to you.
If you simply change your mind, you can return an unused, unmarked copy within 30 days of delivery for a refund of the purchase price. Return shipping is the customer’s responsibility in this case.
How to request a refund or replacement
Email [email protected] with your order number and a brief description of the issue (photos help a lot for damaged items). I personally handle every order and will get back to you within a couple of days.
Refunds
Once a return or issue is approved, refunds are issued to your original payment method. Depending on your bank or card issuer, it can take a few extra days for the refund to show up on your statement after it’s processed.
Questions
If anything about your order doesn’t feel right, just reach out at [email protected] — I’d rather hear from you than have you left unhappy with a piece of Zoë’s work.